4.11 Management Practice
The section on management practice addresses the review of the existing management structures in the company. To comply with social and environmental standards in a company in a sustainable manner, it is necessary to create at least basic management structures.
This includes
• The allocation of responsibilities
Responsible managers both in top management and on the operational level should be assigned for all subjects related to social and environmental standards. These include e.g. personnel questions, legal demands, worker safety, industrial engineering and production planning.
• The training and sensitisation of the employees
The vendor is obliged to train the employees regularly and to inform them of their rights. The Tchibo SCoC is also to be visibly posted in the local language inside the factory.
• Internal communication
This comprises regular talks with employees and workers’ representatives, complaint procedures, etc.
• Updating the legal basis
The vendor must be informed about the current state of the national laws at all times, since many regulations are subject to constant changes e.g. with regard to minimum wages. A process should be developed where it is clear who, where and how often the appropriate information is obtained.
• The documentation
In the audit, the vendor has to present the appropriate documents to prove compliance with the social and environmental standards. Only demonstrable evidence can be assessed as such by the auditor. An overview of the documents checked in an auditis located in the appendix 7.2 .
• The lawfulness of the facility
The review during the audit also includes legal documents such as operating licences and building licences. Legal obligations and requirements regarding employees may also not be circumvented, e.g. by using contract assignments or false apprenticeship schemes.
4.11 管理措施
管理措施这一部分强调对公司现有的管理结构进行审查。为了使公司持续的符合社会与环境标准，创建基本的管理结构是非常有必要的。
这包括：
1）责任的分配
无论是高层管理人员还是业务级别的主管负责人，对涉及到社会与环境标准的所有事项都负有责任。例如包括人事档案问题、法规要求、工人安全、和产业工程学生产规划。
2）员工的培训及培养其敏感性
供应商有义务对员工定期进行培训，并告知其拥有的权利。智宝的SCoC应译成当地语言并张贴在工厂内的明显位置。
3）内部沟通
这包括定期的与员工和工人代表沟通，建立投诉程序等。
4）更新法律基础
供应商必须始终关注最新的国家法律，因为许多法律法规时常更新，例如关于最低工资的法规。应建立程序，记录获取适当相关（法规）信息的人员、地址以及获取此类信息的频率。
5）文件
在文件中，供应商必须呈现出适当的文件以证明其符合社会与环境标准。审核员只接受能进行评估的可被证明的证据。请参见7.2章节——审查文件清单。
6）工厂的合规性
在审核过程中，也会检查包括经营执照和建筑许可之类的法律文件。对涉及到员工的法律义务和要求不能通过使用承包分配或虚假的见习方案等类似情况进行规避。