Introduction to the Tesco Non Food Standard

What Good Looks Like

Throughout the standard we have left provision for how a requirement may be met

under the heading of What Good Looks Like (WGLL). This is intended to provide

guidance and clarification of what is required in either written or pictorial form. Due to

the variability of the processes and premises at supplying factories, compliance to

‘WGLL’ may not ensure total compliance to a requirement. The supplier must

determine the most effective method of complying with Tesco requirements and be able

to demonstrate this during a Tesco audit. It should be noted however that ‘WGLL’ are

not aspirations.

PRO (demonstration)

To help identify how the requirements should be met for each clause a P, R, or O will

be indicated under columns headed PRO. These columns indicate whether the

requirement is met through:

P = Procedure. A fully implemented documented procedure.

R= Record. Documented and accurately completed records.*

O= Observations. Compliance will be checked through observation.

This avoids the need to qualify each requirement with the comment of ‘Documented

procedures are required, records must be kept etc.

*All records must be available within 4 hours from request. This requirement will be

challenged during the audit process through the traceability exercise.

Auditing of the Standard

Tesco will undertake regular audits against this standard and will determine the degree

of compliance to each section. Your TTM can give you information on the Tesco audit

process. There is a likelihood that some non-conformances will be raised through the

audit and these will be categorized as:

• Critical - Failure to meet a safety standard or a legal standard; where this failure

puts the customer and or Tesco brand integrity, at risk.

• Major – A deficiency which requires prompt attention to prevent a potential

safety failure or legal issue from arising; where this failure may potentially put

customers or the Tesco brand integrity, at risk.

• Minor – A deficiency which requires attention to improve Good Manufacturing

Practice standards, Due Diligence documentation (our ability to defend a legal

challenge) or to achieve compliance with Tesco standards.

Depending on the category of non conformances (critical, major, and minor) and

numbers identified, sites will receive a specific rating.

• Blue =  Satisfactory

• Green = Satisfactory

• Amber = Improvement needed

• Red = Not Satisfactory

Sites which receive a ‘Not Satisfactory’ rating will need to immediately contact their TTM.

In instances where a site has not previously worked with Tesco and is being audited as

part of the initial approval process, the site will be rated as either Approved or Not Approved.

Country Specific Requirements

Although this Manufacturing Standard is a ‘Group’ document i.e. it applies globally; a

small number of the clauses may apply only to factories supplying products to Tesco

stores in specific countries e.g. in the UK.

Where this is the case, the clause will be slightly shaded (grey) and will note the

specific country / countries where it is applicable. (For example see clause 2.8)

The standard may also make reference to additional Tesco Codes of Practice (COP).

These COP’s may also only be applicable to factories supplying products to Tesco

stores in specific countries e.g. the UK, and will note the specific country / countries

where it is applicable